Can you believe that it’s March? Neither can we. But it’s never too late to finetune your social media strategy for 2023!

Social media means more to the brand-consumer relationship than ever before – and there’s always opportunity to strengthen those customer connections.

Social media users are switching between seven social networking platforms, and they’re spending 95 minutes per day on average searching their socials.

Bar graph showing social media time spend by age group, women ahead in all age ranges.

Can you imagine the possibilities for reaching your ideal audience? We can.

Let’s get started with three ways you can sharpen up the rest of your 2023 on social media.

#1 Get comfortable with being uncomfortable.

We get it. Change can be hard. Especially when that change means doing things like getting in front of a camera.

But keep this in mind: Your customers want to see you. And if getting in front of a camera makes you break into a sweat, remember you’ll be talking about what you know best: Your business. Unless you’re doing a live stream, you can hit “Record” as many times as you need before publishing.

#2. Know where your people are

Does your business need to be on every single social media platform? There might have been a time when the answer was yes, but that time has passed. Whether you have an established business or are in the middle of building one, you should have an idea of who your ideal consumer is. Once you know that, figure out where they spend their time and go there. Now.
Chart showing social media platform usage by age demographic

#3 Listen to Your Audience

You’ve heard of social media analytics, right? All you really need to know is how much they help you listen to your audience. Most platforms offer their own analytic tools and insights, but you can also use third-party resources depending on your needs. Obviously, you want to see your follower count grow quickly. But it doesn’t always happen that way, even if you go viral – but that’s a topic for another day. The best way to understand what resonates with your audience is to see what makes them engage. For example, examine a post that has a lot of comments. What kind of post is it? A conversation starter? Does it show personality? Take the attributes of successful posts and recreate them. You don’t want to duplicate the exact same post, but consider how you can adapt the voice, message and imagery into your next social gem.

Let’s Get Social

Whether you’re a social media whiz looking for some inspiration or are just now starting to dabble, Stealth Creative’s team can help. Remember, it’s never too late to get your social strategy on target.

Source: Sprout Social

Kirsten Hackett

Kirsten Hackett

Kirsten Hackett specializes in social media marketing and loves to focus on building social communities for our clients. She has a bachelor’s degree in marketing and an MBA with a marketing specialty. When she’s not working, she’s likely hanging out with her family, baking or crocheting.

David Ogilvy concluded his book Ogilvy On Advertising with 13 predictions.

Many of them were flat out misses (billboards are just as prevalent as ever, direct response is still effective and politicians lean on negative advertising even today).

Because for as creative as he was, he wasn’t Nostradamus reincarnated.

But, seeing as how this is January, we want to give you our 2023 advertising predictions, delivered by Stealth Creative Owner and President, Dan O’Saben.

(And if you prefer reading, keep scrolling.)

Prediction #1: AI Dominates

What a time to be alive.

You can give ChatGPT a prompt to write a blog post. Use Midjourney to create images. And then use Grammarly to edit the post itself.

Impressive, yes. Ethical? While still unresolved, we’re starting to see this issue play out in legal arenas.

Effective? Kind of. After all, AI isn’t creating anything new per se. It just scrapes content and images from the web and rearranges it.

All of this can seem great for a company with a limited budget. But if you ask someone to compare work produced by a person to that made by machine, that someone will probably gravitate towards the authentic, non-AI work.

AI is still pretty nascent. It lacks that quintessential human touch. More importantly, AI hasn’t perfected groundbreaking concepts, even with the best of prompts—yet.

Prediction #2: Mending the Media Divide

Gone are the days when people tuned in at the same time to the same channel. Music playlists are generated by songs you’ve streamed and liked.

We live in a fractured environment, where we all consume media tailored to our tastes, with narrowcasting gaining hold on traditional broadcast. 

So while traditional media isn’t going anywhere soon, that’s why we think there will be a bigger investment in OTT/CTV advertising in 2023.

Here’s another reason: There are no elections, which works against the amount companies typically spend on traditional media. 

With an influx of budgets ready to be deployed in alternative formats, that means the need to identify and segment audiences with even greater precision becomes critical.

Prediction #3: In It For The Long Haul

There seems to be a misconception that the average person has the attention span of a gnat.

That’s not always true—at least when it comes to content we care about. Who among us hasn’t spent more hours than we’d like to admit watching or listening to a true crime docuseries?

We’ve learned that when it comes to consequential content (like videos on an assisted living facility where a loved one may reside), long form still reigns supreme.

As a result, we see brands leaning into short form reels for teasers or to raise awareness and long form, in-depth content to educate when an important decision needs to be made.

What Are Your Advertising Predictions for 2023?

That’s what we see happening next year. What do you think? Will our prediction be more accurate than Ogilvy’s? Do you have a different take?

We’d love to hear your thoughts. Drop us a comment or reach out to us. We predict we can help you crush your marketing goals.

Dan O'Saben

Dan O'Saben

Dan O’Saben is Owner and President of Stealth Creative. A marketing pro with more than 30 years of experience, he has taught Visual Communications at Webster University and a Senior Seminar at Maryville University. Dan has also worked on notable brands including Purina, Enterprise, and Rawlings. 

Have you ever collected a name, address, phone number or email address from your customers? If so, you’ve already gotten the party started. But it’s what you do with this information that counts.

Talking first-party data is now trendier than a Kardashian wearing vintage NASCAR apparel—and it’s becoming more important than ever for companies to recognize its value. This is largely because consumers are getting savvier when it comes to protecting their personal information.

First of all, what is first-party data?

First-party data is personal information that customers willingly provide, such as entering an email address to qualify for 10% off a first purchase. Or submitting their birthdate to get a discount or any other personally identifiable information. And anything you can offer in return to the customer will increase their willingness to share this valuable info. 

Mailing List Pop Up

You may have already been collecting this information for years. The question is: how you deploy this information to grow your business?

Not only must a good digital marketer be strategic with targeting, timing and messaging but they must be flexible and adaptable to whatever is going on in the world. And in the background, advertisers are continuing to grapple with the eventual demise of the third-party cookie. 

This initially had online advertisers in a panic, since so many depend “crumb trails” that users leave behind when going from website to website for their targeting efforts.

With Google pushing the date of full third-party cookie depreciation back again and again, this news is starting to feel stale. But marketers still need to adapt, both to technical regulations and the increasing savviness of today’s consumer.

Future-proof Your Digital Strategy by Prioritizing First Party Data!

“Be mindful of the shoes your customers are walking in, and how you can help them.”

-Stefanie Grossman, CMO, Prezi

Moving towards this identity-based approach ideally means that advertisers will have a clearer picture of their customers, and customers will have more trust and develop a stronger connection with brands they interact with.

Some benefits of focusing on personal identity in your digital strategy:

  • More reliable contact lists
  • More accurate customer profiles
  • Direct customer feedback
  • Customers appreciate transparency throughout their journey.

When you know exactly who you are talking to, there is great opportunity to maximize ad content with dynamic creative, exclusive offers and other touchpoints. 

Advertisers should feel inspired by this push to capture attention and give customers what they want, sooner. More intelligent marketing and stronger relationships between companies and consumers will be the result.

But how do I start building/using my database of first-party information? 

Our advice is to look for ways to connect with your existing customer base in any way you can and give them something in return for sharing their information with you. Not only will you have better a chance of converting one-timers into repeat customers, but you will be able to constantly hone your target audience profiles. For example, if a customer just bought a new living room couch from you maybe you target them with an offer of a floor lamp or coffee table. 

A strong digital partner can help you get the most out of your data.

Wield the Power of First-Party Data with Stealth Creative

Sure, there are still plenty of unknowns when it comes to effectively replacing the third-party cookie. Google, along with many other online marketing platforms, are doing what they can to get ahead of the change by developing tools that use data aggregation rather than individual tracking. (That is a topic for a different day.)

But no matter what is going on in the digital landscape at large, the key to success is ensuring your digital marketing team is paying attention and serving as a true partner—not just a vendor. That way, you can work together to focus on attracting and retaining customers, no matter what the ever-changing digital landscape has in store. 

So, if you are ready to:

  • Better personalize and integrate your consumer-facing content
  • Make your digital advertising more efficient AND more effective
  • Have a better relationship with your customers

Contact our expert digital team at Stealth Creative, receive the individualized attention and dedication to understanding your needs that you deserve—and start seeing how the identity-based approach can help you get the results you’re looking for. 

Drop us a line today. We cannot wait to help you achieve digital marketing success!

While there are plenty of tools necessary to build a strong brand presence, there’s one that everyone needs: A brand voice. You might not think about it, but every single brand has one. Even yours.

What is a Brand Voice?

You might be thinking: “I’ve got a solid business plan and a great product. Do people really care if I have a well-crafted brand voice?” In response to this question, we couldn’t answer loudly enough: “YES!”

Benefits of Owning Your Brand’s Voice

Personality:

Your audience wants to learn about you. Consumers want to know that they are engaging with real people, not robots. By cultivating a personable brand voice, you are more likely to create an emotional connection with your consumer’s subconscious mind. How does this help you? According to Harvard Business School professor Gerald Zaltman, 95% of decisions related to purchases occur subconsciously.*

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Consistency:

If your audience is hearing different voices in email messaging versus social media messaging, they’re going to notice the disconnect. This inconsistency can lead them to look in the wrong place for your product or service. 

Another benefit of maintaining consistency is conditioning. Let’s go on a field trip, shall we?

Picture it now: You’re back in high school in General Psychology. Today’s lesson is on Ivan Pavlov’s classical conditioning theory. When it comes to exposing your test subjects–err, audience–to stimuli, it is most effective when it is consistent and recurring. If you don’t have consistency in each consumer touch point, you’re essentially starting the process of conditioning over… and over… and over again.

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Retention:

Having a consistent brand voice doesn’t just benefit you externally. When your employees see that you’re not just talking the talk, but walking the walk, they’re more likely to believe in the company’s mission, thus improving loyalty. As we know, internal communication and trust are vital when it comes to building — and strengthening — a brand.

How to Create—AND Maintain—a Brand Voice

The best way to craft a strong brand voice is to go back to square one. What is your company’s mission? What do you hope to achieve—for yourself, your brand and your community?

Once you’ve answered these questions, consider who you want to reach. Who is your target audience? (A bonus to fine-tuning your target audience? Knowing where to find them to ensure that all the hard work that you’re putting into your brand voice is heard!) 

After learning who your target audience is, you can then begin to consider their personas. What does your customer want? What are their personality types? Their dreams? Their goals? Even go as far as knowing their favorite sports teams? (Kidding. Kind of.)

When you’ve identified the mission, the audience and the personas, you can then test different voice variations. What resonates with this group? How would they characterize your brand voice? Here are some adjectives that can help get you started: Ambitious. Charismatic. Extroverted. Intuitive. Passionate. Trustworthy. Understanding. Witty. 

Let’s Get Vocal

Whether you’ve got a start on some ideas for your brand voice or don’t have the first clue where to start, Stealth Creative’s savvy content strategy team is here to lend a hand. 

We can help you define tone, feel and personality and start bringing out the key attributes that will help your audience connect directly to the soul of your brand. 

But it all starts with a conversation! Get in touch with us today.

Source: Medium, 2015

The Google Overlords have brought big changes to the next iteration of Analytics—a tool that has become essential in the daily life of digital marketers and business owners the world over. And within a year’s time, we’re all going to have to adapt to a totally retooled version of what we’re used to. 

google analytics logo

So, naturally, everyone’s freaking out a little bit. 

Okay, not everyone. But it’s true that the new Google Analytics 4 (GA4) interface looks pretty different from the Universal GA we’ve become familiar with over the last decade. And what’s more, Google hasn’t exactly been on their horse about getting tutorial support out—so far. More official information continues to trickle in, though, and third-party support is already out there (although a lot of it may be hard to understand unless you use Analytics on a regular basis).

Here’s some good news: All the familiar features you’ll probably be looking for are still in there. You just have to know where to look.

So, we at Stealth Creative figured we should lend a helping hand and share what we know (so far), and what we’re doing to help our clients prepare for the inevitable changeover. But first:

Why, Google, Must You Force GA4 Upon Us?

“Great. Now I have to get used to an almost entirely new interface, just to continue tracking my website’s performance! There better be some damned good reasons for this…”

Trust us, there are. As Google puts it: “Google Analytics 4 has the flexibility to measure many different kinds of data, delivering a strong Analytics experience that’s designed for the future.”

What that’s basically telling us is event-based data is now where it’s at.

Google has fundamentally changed its measurement model for GA4, with actionable items (called “events”) taking priority over page views and other session-based metrics. 

Page views can give you a general idea of where customers are spending the most time on your site, but event-based analytics better track the behavior of site users (their active engagement with your website’s buttons, form-fills or other features). 

Dovetailing with Google’s efforts to prioritize first-party data with the (now delayed) elimination of the third-party cookie, event-based tracking is all about personalizing and refining the user experience for the customer—and giving the marketer more valuable data to work with.  

If we can successfully swing with these inevitable-but-not-quite-here-yet changes, we’ll have a better understanding of our customers’ wants and needs. Therefore, everybody wins. 

Paraphrased from Google, the main benefits of Google Analytics 4 are that it:

  • Collects web and app data to give a fuller picture of customer journey
  • Introduces better privacy controls such as cookie-less measurement
  • Includes behavioral and conversion modeling
  • Predicts customer behavior and offers suggestions to refine your campaigns—without the need for you to develop specific, complex models
  • Can be directly integrated with media platforms/third-party elements to drive more action on your app/website.

The Top 5 GA4 Tips We’ve Picked Up So Far...

“I get it—this is all about making the digital journey smoother for my customers, everything changes with time, yadda yadda… but how about a little help here?”

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Start Running Google Analytics 4 Alongside Universal Analytics NOW.

First and foremost, we’ve got a year to get used to the new digs. The biggest piece of advice we can offer, which may seem obvious, is to start diving into GA4 ASAP. 

The good news is you can run GA4 and UA at the same time, so you can familiarize yourself with the new property and set up a campaign or two while continuing to collect that juicy familiarity data in UA. At Stealth Creative, this has allowed us to start digging in and learning the new ins and outs early—to the benefit of our clients. 

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Watch out for GA4’s quirky default settings.*

Here’s one example: While migrating some campaigns over from UA, we discovered that GA4 defaults to showing only the most recent two months’ worth of data when we’d create a custom report. Therefore, it appeared we were missing a ton of historical information at first—until we went in and adjusted.

Check out the video below to view our simple fix for this issue! 

google analytics tutorial video
Play Video about google analytics tutorial video

*We will update this post as we find further “quirks” to watch out for.

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To create your own report, don’t look under “Reports.”

You have to look under that new “Explore” tab, instead. Truly a prime example of the seeming lack of intuitiveness that folks are reacting to with GA4 (Why wouldn’t it be under “Reports?”), the “Explore” tab takes the place of the old “Analysis Hub.” 

Presumably, Google put the custom reporting functionality here instead due to the number of new dimensions you can track, such as “Variables” and “Segments.” It’s all designed to help measure what’s most meaningful to you and achieve better results. 

Here, too, we will update this post as we uncover more organization oddities. 

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Beware of these potential issues/obstacles during the transition period:

  • GA4 is different enough from than Universal that it will require new learning (meaning more courses and new certifications to earn).
  • Many users and clients will have to adjust to the event-based model and learn to shift away from prioritizing pageviews and “hits” as a measure of success.
  • Because of the differences in how activity is measured between UA and GA4, familiar metrics such as session counts may appear higher or lower than what you are used to at first.
  • With more flexible GA4 data, naming parameters become more meaningful data overall—but it also might mean more front-end work to describe each interaction you want to measure.   
  • Keep in mind that GA4 is still constantly changing, so be prepared for continued appearance differences and new features as they continue to develop the platform.
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Have an open mind and don’t be discouraged!

When Google changes the rules, it’s more learning for us. More work. More delays. More things to remember. More aggravation. 

But it also means progress. As we discussed earlier, the changes Google Analytics 4 brings (along with other sweeping changes related to improving the protection of consumer privacy) are all about refining the experience. 

Sure, it will take some time to learn the new interfaces and use the new tools. Sure, Google owes us some further guidance on how to use them. But in any case, we must remain open to change and remember these tools are there to help refine the way we think about the customer journey, become more relevant to our audiences and (let’s be real here) become more successful and profitable. 

Otherwise, we’ll just be swimmin’ against the tide. 

What has your Google Analytics 4 experience been like so far?

The digital strategy and content creators at Stealth Creative would love to hear your thoughts and questions. Drop us a line today at info@stealthcreative.com!

What The Next Wave of Investors Wants From Their of Financial Advisor

Money. Youth. Room for growth.

HENRYs (High Earners, Not Rich Yet) have all the traits financial advisors drool over except one: A willingness to have their investments managed by a professional.

How do we know? Research shows that while 25% of US households are HENRYs, only 30% of this group has a financial advisor.

Why?

  • Because they shun the “old-fashioned” way of investing.
  • Because their earnings go towards living expenses instead of going into building wealth.
  • Because they lack financial literacy, even though they’re highly educated.

HENRY’s skepticism can be difficult to overcome, but their wealth building potential is more than worth it.

At Stealth, we’ve helped financial advisors all over the country make headway with this type of highly-coveted client.

This is what we’ve learned about making HENRYs more receptive to your services.

They Want Validation

What do pensions, 7%+ APY savings accounts and CDs with ROI better than inflation have in common?

They’re financial tools older generations enjoyed that are no longer available to HENRYs. For them, their reservations about so-called “traditional” investments are well deserved when they think about retiring or their big picture financial future.

Here’s how to climb their mountain of misgivings: Embrace it.

Make empathy part of your mission statement or value proposition. State definitively you are on their side, ready to help them overcome runaway inflation and the rising cost of just about everything so they can live their best life.

Your validation can go a long way in getting on their side.

They Want To Do Good

For some investors, ROI trumps everything—even if it means investing in… less than wholesome companies.

That’s not the case with HENRYs. In fact, all things being equal, they’d prefer to put their money toward societal good.

0%

of millennials are interested in socially responsible investing

0%

of Gen X-ers believe investment funds should consider sustainability factors

0%

of Gen-Zers believe companies should address social and environmental issues

Announcing your support of investing in companies with high ESG scores or authentic brands committed to doing good globally can add some soul to your professional persona.

They Want Real Time Connections

When there’s a real market happening (e.g. circuit breakers in March 2020) or an event that might happen (e.g. news of a potential rate hike), people storm the internet in droves to communicate.

You should be there, joining the conversation.

% OF PEOPLE WHO VISIT SOCIAL MEDIA FOR INVESTING INFORMATION

Youtube
0%
TikTok
0%
Instagram
0%
Twitter
0%
Facebook
Groups
0%
Reddit
0%

Now, we know your content might need to be approved and that posting unfiltered, heat-of-the-moment commentary might be taken the wrong way.

What you should do is have pre-approved comments, statements or facts to use in reply to ongoing threads or conversations to help build your online persona.

You can also film something in advance and invite viewers or followers to call your office to schedule a 1:1 investing session.

The key here is to make interactions as two-sided, conversational and immediate as often as you can. Case in point: more than 50% of respondents to a recent Financial Planning survey said they would prefer to be texted reminders, as opposed to 35% who prefer to be emailed!

What should you be saying to HENRYs as part of your overall content strategy? Contact us and we can help.

Sources:
https://www.cityam.com/gen-xers-care-more-about-sustainability-than-millennials/

https://www.morganstanley.com/access/why-millennial-investors-are-different

https://www.prnewswire.com/news-releases/nearly-60-of-young-investors-are-collaborating-thanks-to-technology-often-turning-to-social-media-for-advice-301232694.html

And if you’re dreaming of being… somewhere other than in your next video meeting… why not express your inner summertime longings with a more colorful background?!

Introducing: The Stealth Summer Virtual Background Collection

Featuring original photography and design by our talented Art Director, Bri!

Stealth Summer Background with flowers
Stealth Summer Background with a field with horses grazing grass.
Stealth Summer Background with a road with mountains behind it.
Stealth Summer Background with a pier and ocean waves.
DOWNLOAD BACKGROUNDS NOW

It’s just Stealth Creative’s way of wishing you a safe, fun—and hopefully productive—summer!

Spring Has Officially Sprung

And since your calendar is probably still packed with video meetings, we thought we’d share a seasonal gift that’s sure to freshen up your next virtual soirée…

Introducing: The Stealth Creative Spring Virtual Background Collection

Featuring original designs by one of our talented Art Directors, Brittany.
(And yep, that’s real water color!)

Gradient Stealth Virtual Background by Brittany
Floral Stealth Virtual Background by Brittany
Sun and Cloud Stealth Virtual Background by Brittany
Green Pattern Stealth Virtual Background by Brittany
DOWNLOAD BACKGROUNDS NOW

There has been a change in staffing patterns in reaction to the economic recession due to the Covid-19 pandemic, but today’s labor market feels much more complicated than it did during the last recession back in 2008. Then, employers were in the driver’s seat and companies across all industries implemented hiring freezes of historic proportions. In 2008, the economy slowly bounced back, but company management always seemed to have the upper hand and dictated future career moves.

Though record corporate tax breaks were awarded to companies in recent years, employers have not been eager to share those same savings with employees in the form of wage growth. Instead, many large companies used these tax breaks to bolster future capital project investments.

Then came the Covid-19 pandemic, and many workers took on more responsibility as companies cautiously became leaner. According to the Bureau of Labor Statistics (BLS), a record 4.3M Americans quit their jobs in August—an unprecedented level since that data started being tracked in 2000. That’s a 20% increase in voluntary resignations compared to August 2019 and a 40% increase in voluntary resignations from August 2020’s figures.

Job descriptions are changing to balance attracting new employees with remaining efficient as a company. For many prospective employees, title and annual pay are no longer as important as having remote work flexibility, good health benefits, and more vacation days. And the today’s recruiting funnel will continue to become even more automated with numerous recruiting platforms available for small and large businesses.

Companies want to remain top of mind for potential new employee prospects and are using monthly paid search and display campaigns to target ideal candidates online. Employee retention rates are a moving target, and the managers of advertising budgets are hopeful this is a short-term problem. Additionally, with more people open to the idea of working remotely there is more overall competition for jobs than before. A post Covid-19 business environment has fewer in-person geographic constraints which requires more company processes to deliver a consistent customer experience.

One of the best ways for a company to improve employee retention is to change internal perceptions through strategic messaging and well thought out communications to employees. Industry leaders are starting to improve the quality and cadence of their internal communications which also naturally positions employees to be brand ambassadors for future opportunities.

Whether you are a single location or multi-location business, the hiring and onboarding process can look very different by regional office. Standardizing this process through consistent email templates and video is a quick way to improve employee’s perceptions of the company. Video continues to be the preferred medium for boosting internal brand perceptions.

A consistent employee onboarding experience is crucial for the future of remote work. Gone are the days of a new hire settling into a new office environment through 30 days of job shadowing. Most managers want new employees trained and ready to hit the ground running ASAP.

Stealth Intrinsic brings direct marketing experience to the Human Resources space through video, digital recruiting, and web development services. Contact us today to get started.
References: https://time.com/6106322/the-great-resignation-jobs/ https://www.themuse.com/advice/job-search-trends-tips-2021

One huge advantage of digital marketing is that real-time data is available to show you how effectively your campaign is engaging your audience. Another advantage is that you can use that data to make informed decisions about ways to increase that engagement, even mid-campaign.

That’s why it’s important to work with a marketing partner who believes in the power of data and has the experience and discipline to read and respond to the story it tells.

At Stealth Creative, we’re devoted to data. We think being able to identify key metrics, dig into the numbers and communicate results in clear language is table stakes. What we do with those results to fine-tune tactics, placement and frequency is the real difference-maker.

To the person with only a hammer, all problems look like nails.

Because our digital clients represent a wide array of industries, we use an assortment of digital tools and platforms to drive the results they desire. Whether it be ecommerce, ticket sales, form fills or email opens, we never lose sight of our goal to deliver a strong return on investment for our clients.

We may design a programmatic digital display campaign to reach a custom audience, create and optimize an ecommerce search campaign, drive form fills, create segmented content for an email campaign and improve a customer’s Google review ratings—all to ensure our clients’ marketing dollars are being spent efficiently.

Here are some examples:

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Ecommerce FTW

A recent ecommerce search campaign for one of our national health and beauty clients produced a return on ad spend of 33:1. Not only did we track spend and correlate it with product sales, through access to their ecommerce and Google Analytics, we also were able to identify the users who made purchases from the campaign, which products they purchased, the dollars spent and other identifying characteristics. With this information, the client was able to send personalized messages to folks who made purchases for similar products or routine maintenance.

five star review icon

Reach for the Stars

We all know how important online reviews have become for companies. Some of our clients have asked us to help them develop a strategy to engage with customers so they will leave reviews or contact the company directly if they are not satisfied with the product. By working with one of our clients in the insurance industry, we identified customers who had recent contact with the company and created a personalized email asking them to leave a 5-star review. This approach resulted in a significant increase in the ratings for our clients.

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Getting Social

A well-planned and developed social media campaign helped one of our entertainment clients set a record attendance at their event. More than $56,000 in ticket sales resulted from a spend of $3,600.

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Making a Stronger Impression

Our media buying, from traditional to digital, is handled in house, resulting in greater efficiency for our clients. We took the Joplin Convention and Visitors Bureau’s digital media buying in house and reduced their cpm by 40 percent, which allowed us to buy an additional 1.2 million impressions. For more details, check out this case study.

News that Just Clicks

Madison Mutual Insurance Company wanted to increase the opens and clicks on their policyholder newsletter. Our solution was to segment the newsletter by geography and policyholder type. The result was an increase of 36 percent in opens and 250 percent increase in clicks. For more details, read the full story.

Want to know more?

Spend some time with our other case studies or drop me an email at ckolsky@stealthcreative.com.

About the Author

Charlie Kolsky is a digital and analytics specialist who’s dedicated to delivering results for our clients. He’s also a pretty mean pickleball player.

Maybe your company has its external, customer-facing communication dialed in to a T.

You’re seeing results. Sales are up.

That’s great! But have you been putting the same effort into your internal messaging?

It’s okay to admit if you haven’t. The customer comes first, right? Right. But…

While maintaining relationships with customers and winning new ones may be your primary objectives, keeping your people engaged and informed should be just as much of a priority. Strong internal communication not only helps maintain the health of your company, it also helps protect the bottom line.

And it’s not as simple as repurposing your existing customer communications or firing off a few company-wide emails. You’ve got to be strategic and consistent from the ground-up.

In other words, you have to be in touch with the intrinsic values of your organization.

Invest in ‘The Employee Experience’

Work environments and employee priorities are evolving at a quicker pace than ever before, so it’s never been more important to make sure your HR and workforce teams are on the same page.

The journey your employees take during their time at your company and the various factors that affect their satisfaction, productivity and longevity—that’s the employee experience.

Benefits, compensation, work-life balance, work environment and company culture all shape this experience, but a good internal communication strategy should be the common thread that unites all of these elements. Because:

    1. A good employee experience fosters loyalty. You want to retain and grow the employees you have. Not only because turnover inherently costs more, but also because experienced employees can become powerful ambassadors for your brand.

    2. A good employee experience means you’ll be attractive to prospective employees. There is a lot of fierce competition for good candidates; you have to put your best foot forward wherever you can.

    3. A good employee experience is defined by and maintained through solid internal communication. People work better when they know what’s going on and believe in what they’re doing.

If you take nothing else away from this post, at least take this: IT’S NOT A GIVEN THAT YOUR EMPLOYEES ARE FIRM BELIEVERS IN YOUR BRAND.

If the goal of internal marketing is to wind up with fulfilled employees who are nothing short of walking brand ambassadors (it is), they must have a firm grasp on your company, processes and offerings. Effective internal communication gives your team an opportunity to be more active in the company, from onboarding to further training and company education.

Turning Inward

No matter how big or small your business, it’s easy to focus so intently on external or product messaging you’re putting out into the world that you lose sight of what’s going on right under your nose.

And even though it may seem overwhelming, getting your internal game aligned doesn’t have to be a mammoth task. Just remember:

Customer-facing and internal-facing materials should go hand-in-hand. In many cases, we don’t have to reinvent the wheel. Your existing marketing materials are often a good starting place for employee education. This product explainer video we created for Friendship Village employees is a perfect example of creative that’s adaptable for internal and external use.

Internal marketing strategy is just as important as external strategy. Just as you would define goals for your marketing and/or sales teams, you should develop a roadmap for your internal processes at all levels, too. What does success look like? How can your leadership and HR teams help to lift up other departments?

Tactful Tactics

From digital onboarding programs, to training videos, to business accountability tools, there are plenty of ways to maintain the health of your organization on all levels.

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Live-action or Animated Video

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Display, Search and Geo-targeted Ads

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Recruitment Collateral

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Branded Digital Onboarding Portals

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Professional Development Training

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Business Accountability Tools & Partnership

Consider your audience. What methods are going to be the most memorable—even fun—for them to engage with? What processes need to be improved? What are some hurdles management keeps running into?

The right combination of tactics depends on the nature of your company. Whether you’re in need of recruitment help or professional development training depends on your current needs or goals.

Let’s Get Intrinsic

You may know your people well, but it often takes an outside perspective to help you reach them effectively.

We created STEALTH INTRINSIC to bridge the gap between external and internal communication, giving you the tools to INVIGORATE your current employees, ATTRACT future candidates and help you BUILD a base of enthusiastic brand ambassadors from the inside out.

Check out some of our success stories and learn more about the benefits of Stealth Intrinsic.

The way you talk to your employees can be the difference between success and failure.

It’s time to start getting everybody on the same page!

CONTACT US

Many years ago, when I began my first leadership marketing job, I was still doing most of the work myself. I was the marketing leader for the organization, but for sure I was a lone ranger.

I, alone, thought of new ideas to execute. I alone did all the work! So ideas were limited to what I could dream up – and accomplish. And I didn’t have many tools, but to be honest, there weren’t a lot of tools available. (Marketing has come a long way since the 80s for sure.)

Taking a leap of faith

So, rather than continuing to go it alone, I hired an ad agency! After hobbling along for a year a so, I thought: Why not leverage the things an ad agency could bring to the table to help enhance my marketing efforts?

When you’re a sole contributor in the role of marketing it’s very lonely. Who do you ask to verify an idea is valid? The finance guy? How expensive is it? The boss? How soon can you do it? An ad agency can offer rational collaboration and immense help with preparation and planning to help you succeed:

1. Fresh ideas and perspective.

After asking one of my agencies for a ‘bubbling cauldron of ideas,’ they took a picture of the entire agency in a hot tub! I got that and much more from this agency. They were super creative and always bringing fresh perspective to my business.

2. Tools they had that I didn't

…even back then, such as media-buying software to ensure we didn’t have to accept for granted whatever the media outlets were telling us. Direct mail assistance with years of expertise in this specific tactic to offer best practices, A/B tests and more. And that’s just scratching the surface.

3. Hands and feet to help accomplish the work!

Often, you and your team know what you’re doing, have the expertise to do it – but just don’t have the time or resources available to execute. That’s where the right ad agency can serve as a seamless extension of your marketing team.

4. Saving time.

You can accomplish so much more to move the needle if you’re not always focused on the details. You can do more to move the bigger needle if you’re passing off the smaller ones. Take advantage of the effectiveness and efficiency an ad agency can bring to the table to free you up to focus on the things you need to.

5. Brand development from a longer-view perspective.

Most of us love our companies, and that can often mean our perspective may be a little myopic. Sometimes it’s difficult for us to see our brand from the customer’s perspective. There are many tools available today to help us see ourselves as our customers see us. Take advantage of those – and of your ad agency’s expertise to help bridge that divide.

6. Professionals to execute across all media.

Copywriters, media buyers, graphic designers, social media experts, videographers, website designers, PR professionals, and more. No training needed. Your marketing team may include several of these, but maybe not all. Using an agency for those areas of expertise you may not have on staff is a great way to expand your marketing team – without actually expanding your marketing team.

7. See results.

Ad agencies are all about achieving results for you, your team and your company. That’s their job. Why not take advantage of all they have to offer?
 

So what happened after I took that leap of faith and hired that ad agency?

  • Our performance increased dramatically, and it really helped my career as well as those around me.
  • We suddenly were being realistic and on point with our customers’ perspective.
  • The right message was being sent at the right time to the right people.
  • We grew our customer base dramatically.

I always feel extremely thankful for those agencies from my early days. The people I reported to took a chance – and bought into the vision I had of leveraging an agency to enhance our existing marketing efforts. And it truly paid off.

Interested in learning how an agency may help enhance your marketing initiatives or serve as an extension of your marketing team? Reach out. We’d love to chat. And check out the second part of the Puddle Jumping With Mindy series: How Do I Hire the Perfect Ad Agency?